Shipping policy

At James Bonetti, we're committed to getting your order to you promptly and with full transparency on shipping timelines and costs.

Shipping Destinations

This shipping policy covers all orders shipped to: Australia.

Delivery Timeframes

Here's a breakdown of our typical delivery process:

Order cutoff time: 5:00pm (ACST). Orders submitted after this time will begin processing on the following business day.
Order handling time: 1–3 business days (Mon-Fri). This is the time required to pick, pack, and dispatch your order.
Transit time: 5–8 business days (Mon-Fri), depending on your delivery location.
Estimated total delivery: 6–11 business days from the date your order is placed.

Shipping Costs

We provide complimentary shipping on all orders of $100 AUD or more shipped within Australia. Orders below that threshold are charged a flat rate of $4.99 AUD.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number. You can check your shipment's status at any time using our Track Your Order page.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our support team right away. We'll work quickly to resolve the situation and make sure you receive your order.